Returns & Exchanges
At Scrap Diva Designs, we want you to be completely satisfied with your crafting supplies. If your purchase doesn't meet your expectations, we offer a 30-day return policy for unused and unopened merchandise.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Pack Your Items
Carefully place the unused items in their original packaging, ensuring all components are included to avoid damage during transit.
Ship the Package
Affix the provided return label or address the package to our returns department and drop it off at your preferred shipping carrier.
Receive Your Refund
Once our warehouse inspects and approves the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing